Refund Policy - Smiling Faces Toys
At Smiling Faces Toys, we are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes, issues may arise, and we want to ensure a smooth resolution process. If you receive a damaged or non-functioning product, please follow the guidelines below for initiating a refund or exchange.
- Contact Us: In the event that you receive a damaged or non-working product, please contact our customer support team within 14 days of receipt. We kindly request you to reach out to us using the contact form available on our website. Please provide the following details in your message:
- Your name
- Order number
- Description of the issue
- Relevant supporting photographs or videos, if applicable
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Evaluation Period: Once we receive your request, we will evaluate the case within 14 days. We may require additional information or evidence to better understand the issue. Our goal is to provide you with a fair assessment and a suitable resolution.
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Communication and Resolution: After assessing your case, we will contact you to discuss potential solutions. We believe in open communication and want to work with you to find the most appropriate resolution. Our customer support team will reach out to you via your preferred contact method provided during the initial contact.
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Refund or Exchange: Based on the evaluation and in accordance with our findings, we will offer you a suitable resolution, which may include the following options:
a. Refund: If it is determined that the product is indeed damaged or non-functioning due to manufacturing defects or transportation mishaps, we will initiate a full refund for the purchase price of the product. The refund will be processed using the original payment method used during the purchase.
b. Exchange: In some cases, we may offer an exchange for the damaged or non-functioning product. We will work with you to find a replacement of the same model or a similar product of equal value.
- Return Process: If a return is required, our customer support team will provide you with detailed instructions on how to proceed. We kindly ask you to return the product in its original packaging, if possible, to ensure safe transit.
Please note the following:
- Damages caused by misuse, improper handling, or neglect of the product are not eligible for refunds or exchanges.
- Refunds or exchanges are subject to our verification and assessment of the reported issue.
- Smiling Faces Toys reserves the right to make the final determination regarding eligibility for refunds or exchanges.
We value your satisfaction and will make every effort to ensure a fair resolution. If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team.
Thank you for choosing Smiling Faces Toys. We appreciate your support, and we are here to assist you in any way we can.